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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Patricia Beasley

January 13, 2026

5  out of  5
rating by Patricia Beasley
"Great customer services. I am a very satisfied customer!"
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Emily Umberger

January 10, 2026

5  out of  5
rating by Emily Umberger
"They’re awesome!"
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Twanda Bryant

January 9, 2026

5  out of  5
rating by Twanda Bryant
"Whenever I call, I feel as though I am their most important client. Great follow-up and everyone is very friendly and knowledgeable."
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Flourish king

January 5, 2026

5  out of  5
rating by Flourish king
"Tra did a great job providing outstanding service and finding the best policy for my auto insurance"
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Dionisio Angoluan

December 26, 2025

5  out of  5
rating by Dionisio Angoluan
"Excellent customer service. Keep up the good works and God bless!"
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Joshua Bachelor

December 24, 2025

5  out of  5
rating by Joshua Bachelor
"State farm really looked out for my family and helped us with auto insurance. Trey was a fantastic help and understood my needs."
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JA KBlackBunny G70

December 22, 2025

5  out of  5
rating by JA KBlackBunny G70
"I called to help with a payment and they immediately answered my call helping me pay for my car insurance since my account would not work at the time."
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Carolyn Taylor

December 22, 2025

5  out of  5
rating by Carolyn Taylor
"I’ve been a customer of Ms Smith for years. I’ve never had an issue that she didn’t resolve. Her staff is very polite and helpful in assisting me when I had an accident. Ms. Smith follow through and always make you feel important. In the pass a tree feel on my house Ms Smith and her team were there assisting me with a hotel and anything else I needed. They are truly a caring team to work with. Tre is very caring and informative and helped with all my questions and concerns. I love my State Farm Agency!"
We responded:
"We really do appreciate the trust you've placed in us throughout the last 17 years. "
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Don

December 18, 2025

5  out of  5
rating by Don
"They got me cheaper car insurance and Tre gave me plenty of discounts. I really appreciate that. I recommend choosing them to be your agent."
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Gene Brown

December 13, 2025

5  out of  5
rating by Gene Brown
"We’ve been with Jenel and Dwan for 12+ years and it’s always spot on. They assess what benefits you the most then proceed with enlightenment. We highly recommend them…"
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Rebecca Nichols

December 9, 2025

5  out of  5
rating by Rebecca Nichols
"Very easy to work with and fair pricing"
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Jalyn Champion

November 24, 2025

5  out of  5
rating by Jalyn Champion
"This insurance agency is great! Tre’ was so professional and helpful. Mrs. Dwandela is also very professional and helpful, and I appreciate them both."
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Shayla Proctor

November 18, 2025

5  out of  5
rating by Shayla Proctor
"Jenel Smith is amazing! She was very patient with me and answered all my questions.I would recommend her to the whole world for life insurance.Tre is an amazing assistant as well!"
We responded:
"Thank you for your wonderful review! We're delighted to hear that we provided you with outstanding service!"
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sherrell bynum

November 1, 2025

5  out of  5
rating by sherrell bynum
"They beat my last car insurance price!! Thats enough for me. Customer sercice was great too!"
We responded:
"We’re honored by your positive feedback! We pride ourselves on great customer service and look forward to speaking with you in the near future. If there is anything else we can do for your insurance needs, just let us know!"
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Siretta Costin

October 28, 2025

5  out of  5
rating by Siretta Costin
"This agency is awesome! I was so glad they were recommended. Tre is so professional and makes sure he is informative on all the details of my policies. I left my previous insurance company of 27 years because this agency customer service alone exceeded my expectations. The rates are reasonable & I will definately recommend others! Thank you Jenel Smith- State Farm Agency!"
We responded:
"Wow Ms. Costin! Your words blew me away! Such an honor. Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs for many years to come."
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Pretty Girls

October 28, 2025

5  out of  5
rating by Pretty Girls
"I finally joined the StateFarm Team today Thanks to Mr.Tre Foster. He has been absolutely amazing and so patient getting me the best coverage that suits me. It took me months to decide due to procrastination but Mr. Foster definitely helped me with my decision. Thanks, State Farm."
We responded:
"Thank you for your 5-star review! Tre is super awesome and welcome you to our State Farm family! My team and I are happy to be your good neighbor!"
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Tresor & KJ Kearney

October 6, 2025

5  out of  5
rating by Tresor & KJ Kearney
"Tre’ was the insurance agent that helped me. I called for a quote as I was curious as to whether I could get a cheaper rate with State Farm vs the competitor I was with. Tre’ walked me through the process and made me feel comfortable. Ultimately he ended up saving me over $100 a month vs what I was paying! Definitely excited for the move over to State Farm. Excellent customer service!"
We responded:
"Tresor we’re so thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Tre is awesome. If there is anything else we can do to help, please let us know and welcome!"
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Kristin Hagerty

October 6, 2025

5  out of  5
rating by Kristin Hagerty
"Great customer service, so helpful"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Anita Joseph

October 1, 2025

5  out of  5
rating by Anita Joseph
"Wonderful service"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cynthia Jacko-Wise

September 22, 2025

5  out of  5
rating by Cynthia Jacko-Wise
"Jenel Smith's agency made transferring my policy from another state a breeze. I worked with Tre', who was knowledgeable, personable, and made the entire process smooth from start to finish. He took time to answer my questions and made sure I understood my options. Excellent customer service and professionalism."
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Jasmin Roundtree

September 2, 2025

5  out of  5
rating by Jasmin Roundtree
"Jennel and team has been great! Tre & Dwandela has been a great support with questions , setting up services and very knowledgeable"
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Justin Wasileski

August 27, 2025

5  out of  5
rating by Justin Wasileski
"Quick easy process, worked with my schedule and followed through as promised! Thanks!"
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Andrea Draughn

August 25, 2025

5  out of  5
rating by Andrea Draughn
"Tre here my hand through this process and showed compassion and transparency. It wasn't a hassle with either. It took me a few months to have the financial means to purchase the policies I needed. I ultimately chose this agent because they didn't harass me like other companies and they treated me fairly. I'm very pleased and recommend Tre or any agent within his office."
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Thelma Cuffee

August 22, 2025

5  out of  5
rating by Thelma Cuffee
"My experience with State Farm is exceptional. I’ve been a policyholder for 15+ years. The team at State Farm, located at 1428 Kempsville Road, Suite B, Chesapeake, VA, recently went above and beyond to assist with my needs. The entire staff, Jenel Smith: Agent, Dwan, and Tray, always patiently answered all questions and ensured that I was left with a thorough understanding of the product/service. This level of attentiveness and genuine care for the customer sets this State Farm location apart from the others. I highly recommend the services to anyone seeking Home, Car, and life insurance."
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Ashlyn Musser

August 13, 2025

5  out of  5
rating by Ashlyn Musser
"Jenel is amazing to work with. She is very knowledgeable with her job and has helped me a lot. She’s given me good advice and has answered all my questions. Thankful to have her as my agent!"
We responded:
"Thank you so much Ashlyn for your kind words!! We truly appreciate you and look forward to continuing to support your insurance needs for many years to come."